+254725682556 +254725052660 info@ziprof.co.ke
Client Area

Support

Knowledgebase

Practical, step-by-step guidance for everything from setting up your first domain to managing hosting, email, and your website day to day. Search our articles or browse by category to find what you need.

ZIPROF knowledgebase and help articles

Knowledgebase

How to Change the Registrant (Owner) of a Domain Name

Learn the difference between updating your domain's WHOIS contact details and formally changing its registrant, plus how to request an ownership transfer through ZIPROF.

What Is an SRV Record and How Do You Add One to Your Domain?

An SRV record tells other services where to find a specific network service, such as VoIP calling or instant messaging, on your domain. Here's what the fields mean and how to add one in cPanel and DirectAdmin.

How to Fix "Access Denied" Errors When Logging into phpMyAdmin

An access denied error in phpMyAdmin almost always means the database username or password you entered doesn't match what your control panel has on record. Here's how to find the correct credentials and fix the mismatch.

Dedicated IP vs Shared IP Hosting: Which Do You Need?

Most hosting accounts share one server IP address with other websites, and that works fine for almost everyone. Here's what a dedicated IP actually changes and the few situations where it's worth paying for one.

Free SSL vs Paid SSL Certificates: Which Does Your Website Need?

Free and paid SSL certificates both encrypt traffic between your website and its visitors, but they differ in validation level, trust signals, and support. Here's how to decide which one fits your business.

How to Add a Favicon to Your Website

A favicon is the small icon that shows up in a browser tab next to your website's name. Here's how to add or change one, whether your site runs on WordPress or is custom-built.

Need Help Now?

Reach our support team directly

We're happy to help with hosting, domains, email, or your website.