Billing & Account

Invoices, payments, and managing your ZIPROF account.

How to Cancel a ZIPROF Hosting Plan or Service

Learn how to request cancellation of a ZIPROF hosting plan or other service through your Client Area, and what happens to your website, email, and domain afterward.

How to Upgrade or Downgrade Your ZIPROF Hosting Plan

Learn how to move your ZIPROF hosting account to a bigger or smaller plan, what happens to your data and pricing, and what to check before you downgrade.

How to Reset Your ZIPROF Client Area Password

If you've forgotten the password to your ZIPROF client area, you can reset it yourself in a couple of minutes using the email address on your account.

What to Do If Your MPesa Payment Doesn't Reflect on Your ZIPROF Invoice

If you've paid an invoice via MPesa Paybill but your ZIPROF account still shows it as unpaid, here's what usually causes it and how to get it sorted quickly.

How to Renew Your Hosting Plan Before It Expires

Your web hosting plan needs to be renewed before its expiry date to keep your website and email running. This guide shows you how to check your renewal date and pay for your next hosting term via MPesa.

How to Pay Your ZIPROF Invoice via MPesa

Pay your ZIPROF invoice quickly using MPesa Paybill.

How to Read Your ZIPROF Invoice

A section-by-section breakdown of what's on your ZIPROF invoice, so you know exactly what you're being charged for and by when.

How to Update Your ZIPROF Account and Contact Details

How to update the contact and billing details on your ZIPROF account, and why keeping them current matters.

What Happens If You Miss a ZIPROF Payment Deadline

What to expect if you miss an invoice due date, from service suspension to reactivation, and how to avoid it happening again.